Yes. Upgrades take effect immediately and downgrades apply from your next billing cycle. There are no lock-in contracts.

Your review page keeps working and customers can always choose to leave a Google review. New private feedback submissions pause until the next cycle or until you upgrade, and we email you well before you get close.

No, and that's deliberate. Every customer sees the Google review option and the private feedback option together, with equal prominence. Review gating breaches Google's policies and has attracted multi-million dollar penalties under Australian Consumer Law. DirectFeedback is built so you never have to take that risk.

The Free plan is free forever, no card required. If a paid plan doesn't fit, downgrade and you won't be charged again.

Every business gets print-ready QR files on all plans. Plaque manufacturing runs on pre-provisioned serial codes, so you can order branded plaques in bulk and activate each one when it lands on a counter.

Yes. The Multi Business plan manages up to 10 businesses from one account, each with its own branding, QR codes and inbox. Unlimited removes the cap and adds white-label review pages, which agencies use for their clients.