Terms of Service

Last updated: 25 August 2026

These terms govern your use of DirectFeedback. By creating an account you agree to them. Nothing in these terms excludes rights you have under the Australian Consumer Law.

The service

DirectFeedback provides branded review pages, QR codes, feedback collection, analytics and messaging tools. We may improve or change features over time. We aim for high availability but do not guarantee uninterrupted service.

Fair and lawful use

You agree to use DirectFeedback honestly. In particular, you must not use the service to create fake reviews, to offer incentives conditional on positive reviews, to selectively invite only satisfied customers to review you, or to mislead consumers in any way. Review pages present the public review option and the private feedback option to every customer with equal prominence, and you must not attempt to circumvent that design. You are responsible for complying with the review policies of third-party platforms such as Google, and with the Australian Consumer Law.

Messaging

Review requests may only be sent to customers who have a genuine prior relationship with your business, in line with the Spam Act 2003 (Cth). Every message includes an opt-out, and you must honour opt-outs immediately.

Your data

Feedback submitted to your business belongs to your business relationship with your customer. You can export it at any time. We handle personal information in accordance with our Privacy Policy.

Billing

Paid plans bill monthly in advance in AUD and renew automatically until cancelled. You can cancel any time and retain access until the end of the paid period. Prices include GST. If we change prices, we will give at least 30 days' notice.

Suspension and termination

We may suspend or terminate accounts that breach these terms, including misuse of the review system. You may close your account at any time; we will delete or de-identify your data within a reasonable period afterwards, except where we must retain it by law.

Liability

To the extent permitted by law, and other than the consumer guarantees that cannot be excluded, our total liability in connection with the service is limited to the amount you paid us in the 12 months before the claim arose.

Contact

Questions about these terms: hello@directfeedback.com.au.